We are committed to ensuring your satisfaction with any merchandise you have ordered from us. However, if you’re unhappy for any reason, here’s what to do.

Contact our customer service center by calling us 042-35855566 between 09:00 AM-06:00 PM, Monday till Friday or email us images of defected product at help@calza.com.pk

Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. An exchange will only be provided in case the product(s) received has any kind of manufacturing defect.

Items purchased from sales and promotions are not eligible for exchange, return or claim.

No cash refunds, only online store coupons available for out-of-stock items.

No exchange for accessories.

Once sale starts the final price at the sale will be the final price for exchange.

Exchange By Courier:

Call our customer service representative at 042-35855566 so we can arrange a pickup for your product.

Exchange is not possible without the original receipt.

Carefully repack the merchandise making sure all tags are intact, the product is unused, and the receipt is included.

Hand over the product to the courier agent sent by the Brand.

NOTE: Only applicable if product sent by Brand is damaged/not as per order.

The following applies when exchanging product(s):

Exchange will only be provided within 15 days of the purchase.

You will receive an online coupon valid for 1 month if the product (replacement) is not available or you want to use it later (no cash refund).

The exchange price of a product will be equal to the price at the time of exchange.

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